Eligible items may be returned for store credit only. Items must be returned within 14 days of delivery. Sale items, gift cards, free or promotional (gift with purchase) items, swimwear, bodysuits, jewelry, and accessories are FINAL SALE and not eligible for a return.
Allo Oui Boutique will not accept any returns after 14 days. Once your item has been received and reviewed, you will receive store credit via email. Store credit expires after 1 year.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Allo Oui Boutique and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns.
PLEASE NOTE: Original shipping fees are non-refundable. We do not offer free returns at this time, thus return shipping costs are the customer's responsibility. A restocking fee of 50% will be assessed on orders that are: Refused by the customer at the time of delivery or Returned due to an undeliverable address
Damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 24 hours of receiving your package. If you received a defective/damaged item or incorrect item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size (if still available). Please contact customer service FIRST by sending an email to email@example.com— we will ask you to take a picture of what you have received for verification purposes.
STILL HAVE QUESTIONS?
Please email us at firstname.lastname@example.org with your full name and order number.
How much does shipping cost?We offer FREE standard shipping for all U.S orders $100+. Flat rate shipping is $6 for all domestic orders totaling less than $100. How long will it take for my order to arrive? Domestic standard shipping can take up to 5-7 business days via USPS. If you haven't received your item after 30 days please contact us. All our orders come with tracking and we only work with trusted suppliers. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company.Please note: The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package. What shipping method do you use?Standard shipping for orders in the United States are shipped via USPS Priority Mail.